frequently asked questions

Frequently Asked Questions (FAQs)

Welcome to our FAQ page. Below you'll find answers to some of the most common questions we receive. If you can't find the answer you're looking for, feel free to contact us directly.

1. What is Optimus Medical?

We are a specialist supplier of products, training and support in the medical field of neuromodulation, specifically radio frequency ablation for chronic pain and movement disorders.

2. How can I contact you?

You can reach us via:

Email: enquiries@optimus-medical.com
Phone: 0845 686 0305
Address: Enterprise Centre, Randall Way, Retford, Nottinghamshire DN22 7GR

3. What services/products do you offer?

Please click here to visit our products and services page.

4. What are your business hours?

Our office hours are: Monday to Friday: 9:00 AM - 4:00 PM

Our on-site support hours are: Monday to Sunday: 8.00 AM - 6.00 PM

5. How can I place an order?

Call us on 0845 686 0305 or email orders@optimus-medical.com.

6. What payment methods do you accept?

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express)
Bank Transfers
Credit terms are also available, please contact us for further details

7. Do you offer international shipping?

Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination. For more details, please refer to our Shipping Policy.

8. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a partial refund or exchange.

10. Do you offer customer support?

Absolutely. Our customer support team in Retford together with our on-site clinical is here to help. Call us on 0845 686 0305 for further details.